Privacy Policy

1. Information We Collect

We may collect the following information:

• Name, email, and phone number
• Login credentials and account information
• Course enrollment details
• Payment confirmation (not card details)
• Attendance and performance data
• Device and browser information for analytics

2. Cookies

We use cookies to:

• Maintain login sessions
• Improve user experience
• Customize content and preferences
• Track analytics and platform performance

Note: You may disable cookies via your browser settings, but some features may not work properly. For detailed information, see our Cookie Policy.

3. Email Usage

Emails are used for:

• Course notifications and announcements
• Payment reminders and receipts
• Platform updates
• Learning progress reports

Important: We do not send spam. You may unsubscribe from non-essential emails at any time by clicking the unsubscribe link in our emails.

4. Third-Party Services

We use trusted third-party tools and services, including:

• Payment gateways (e.g., Paystack, Flutterwave)
• Video platforms (Zoom, Google Meet)
• Analytics tools (Google Analytics)
• Email service providers
• Cloud storage solutions

Disclaimer: OTS Innovation is not responsible for the privacy practices of third-party services. Please review their privacy policies before use.

5. Data Protection

• We do not sell, rent, or trade your personal data
• Your data is not shared with unauthorized third parties
• Reasonable security measures are applied to protect your information
• Data encryption is used where applicable
• Access to personal data is restricted to authorized personnel only

6. Refund & Cancellation Policy

Please note the following regarding payments and refunds:

• All payments made to OTS Innovation are non-refundable, except where required by law
• Scholarships, discounted programs, and promotional offers are strictly non-refundable
• Failure to complete a course or attend sessions does not qualify for a refund
• OTS Innovation reserves the right to cancel or reschedule programs when necessary

7. Code of Conduct

All students, facilitators, and staff must:

• Show respect and courtesy to others
• Avoid harassment, hate speech, or discrimination
• Maintain professionalism in all communications
• Follow facilitator and platform rules
• Treat intellectual property with respect

Violations: Breach of this code may result in warnings, suspension, or permanent removal from the platform.

8. Disclaimer

• OTS Innovation does not guarantee learning outcomes
• Job placement or employment is not promised
• Success depends on individual effort, consistency, and active participation
• Training content is for educational purposes only
• We are not responsible for external circumstances beyond our control

9. Academic Integrity Policy

To maintain academic standards:

• Plagiarism, cheating, or impersonation is strictly prohibited
• All submitted work must be original
• Proper attribution and citations must be provided

Consequences for violations:

• Zero scores on affected assignments
• Loss of reward points
• Suspension or permanent expulsion from the program

10. Your Rights & Choices

• You have the right to access your personal data
• You may request corrections to inaccurate information
• You can unsubscribe from non-essential email communications
• You may disable cookies through your browser settings
• For data deletion requests, contact us directly